 |
Stage
1 Analyze the Problem - PLAN
- Step 1: Study the data (Tools: Process Maps, Scatter Diagrams,
Run Charts, Histogram, Flow Chart, Control Chart, Brainstorming, Affinity
Diagram)
- Step 2: Listen to & meet with customers
(Tools: 3 Actual Rule)
- Step 3: Study the company goals
(Tools: Tree Diagram)
Stage 2 Design a Way to
Solve the Problem - DO
- Step 1: Analyze the current process (Tools: Process Map, Flow Chart,
Run Chart, Scatter Diagram, Control Chart)
- Step 2: Identify the key problem (Tools: Pareto Chart, Multivoting,
Cause & Effect, Historgram, Affinity Diagram-Digraph)
- Step 3: Design a process improvement (Tools: Decision Matrix, Process
Map, Brainstorm, Benchmarking, Multi-voting, Affinity Diagram)
- Step 4: Plan the implementation of the improvement
(Tools: Force Field Analysis)
|
|
Stage
3 Be Sure It Works - CHECK
- Step 1: Run a pilot; including training (Tools: Tree Diagram)
- Step 2: Measure the new results (Tools: Scatter Diagram, Run Chart,
Control Chart, Process Map, Flow Chart)
- Step 3: Revise as needed (Tools: Process Map, Decision Matrix,
Brainstorm, Benchmarking, Multi-voting, Affinity Diagram)
Stage 4 Make It Happen Consistently
- ACT
- Step 1: Conduct & standardize a full scale implementation (Tools:
Tree Diagram)
- Step 2: Write documentation (Tools: Process Map)
- Step 3: Track your results (Tools: Benchmarking, Multivoting, Decision
Matrix, Process Maps)
|
|
Click on Tool View to see the tools in a chart.