The Digital Ranch - Harnessing technology (801-485-4503) 
Remote Hands

The Digital Ranch's skilled professionals provide free Remote Hands for equipment hosted at the data center. We cover both Tier 1 and Tier 2 services as part of our added value.

Tier 1 support covers items such as:

  • Pushing a button, toggling or flipping a switch
  • Rebooting or power cycling of equipment
  • Reading off serial numbers on equipment to customer
  • Providing visual verification to assist customer's remote troubleshooting efforts
  • Plug in a console port for remote management by customer
  • Moving or securing a cable
  • Reporting what is on the screen on a monitor in a customer colocation space
  • Auditing power circuit usage
  • Hooking up a monitor and reporting what is on the screen

Tier 2 support covers items such as:

  • Labeling equipment and cables
  • Assisting customer with physically installing, relocating, or movement of equipment
  • Opening customer’s equipment to investigate hardware configuration
  • Configuring customer equipment
  • Taking inventory of a customer's equipment, or taking pictures of equipment or co-location space
  • Labeling equipment and cables
  • Troubleshooting hardware and operating system issues
  • Helping with software installation such as operating system, MSSQL and other standard software
  • Managed primary and secondary DNS services
  • Managed firewall services

Services not included in either Tier 1 or Tier 2 remote hands and are billed separately are:

  • Swapping out offsite backup drives and taking them to another location
  • Client requests to pick up hardware and take it down to the data center


How Can I Order Remote Hands?

Requests for scheduled or unscheduled remote hands support can be made at any time. However, please schedule non-emergency remote hands at least 24 hours prior to the desired scheduled event. Requests should originate from an authorized contact via email to support@digital-ranch.net, the online request form or by calling 801-485-4503. In the request, please include complete instructions for the Remote Hands technician. The Digital Ranch will inform you when the request is received and completed.

remote hands 
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